Dot's Creations - Frequently Asked Questions

	Custom Hand-made Teddy Bears since 1986

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	Frequently Asked Questions

How long does it take to make a bear?
Bears can usually be completed in 7-21 days, depending on bear complexity and how many other bear orders there are. Delivery time is not included.

How much does a custom bear cost?
Base prices for bears can be found on the Pricing page. Custom Outfits will cost extra, and the prices for the outfits start at $8. Please contact Dot and provide as many details as possible for an accurate estimate. Please visit the bear gallery for sample bears and their outfits.

What if there is a Problem with my bear? What's your refund policy?
Defects must be brought to the attention of Dot within 90 days of receipt. If the clothing is defective, return it for exchange or refund pending approval of Dot. If the bear itself is defective, the customer can choose to get a new bear or be refunded the price of the bear. Bear outfits can not be refunded unless there is a defect due to craftmanship. Shipping fees for the original order can not be refunded. Shipping of product returns due to defects will be refunded after Dot has agreed the product is defective. If the product is deemed to not be defective by Dot, the bear will be returned, but the customer must pay for all extra shipping. Defects caused by shipping are not the responsibility of Dot.

Do you make animals other than bears?
Yes, but only bears can be dressed up. See the complete list of animals.